Nearly every HVAC expert will tell you that one of the best ways to decide which HVAC company in Essex Fells, NJ is best for you is to look at customer reviews. These days reviews are everywhere. Google, Yelp, Facebook, Better Business Bureau, and Yahoo! all have customer reviews. You can also find customer reviews on an HVAC company’s website.
Can you trust HVAC reviews? How do you know if they are legitimate? What do you look for in a review to help you make a smart decision on which HVAC company to hire? Read below to find out how you can tell which HVAC reviews to trust.
Read HVAC Reviews from Well-Known Reputable Sites
One of the best ways to determine if a review is real is to visit trustworthy sites that specialize in customer reviews. What are reputable, trustworthy sites?
- Angie’s List
- Better Business Bureau
Look for Recent Reviews & Check the Dates
Any reputable, experienced HVAC company in Essex Fells, NJ should have several reviews either on their website or the sites we listed above. The reviews should cover an extended period. For instance, you should reviews that go back at least two to three years or several months. If all the reviews seem to batched together within a very short period – say, a few days or weeks, then the reviews may be fake.
Pay Attention to HVAC Review Details
Real customers leave reviews based on their personal experience with an HVAC company. They address issues that readers are also genuinely interested in such as quality of customer service, the total cost of an HVAC installation, promptness, friendliness, any sudden surprises or unexpected problems, or if they felt like they got a deal or were a victim of a scam.
The best reviews actually provide more than just a rant. They provide useful information that helps readers make a decision about whether to hire a company or keep searching. Reviewers mention names, problems, and what they liked about the service.
Be Leary of HVAC Reviews That Sound Like Commercials
If the review sounds like an ad, it probably is. The company either posted the review or hired a marketing company to post the reviews for them. Reviews that sound like commercials. You can tell a fake review because it mentions the company too often, sounds overly positive, intelligent, well-thought out, and is filled with hype.
Don’t Trust Comparative Reviews
If a reviewer leaves an overly negative review and recommends another HVAC company in the same review, then it’s probably a fake or an unfair review. HVAC company reviews are not designed to compare two companies. Instead, they are designed to focus on the good, the bad, and the ugly of a single company based on the customer’s experience. Even if the review is legitimate, a reviewer should not compare companies. There are other sites for that.
Look for Balanced HVAC Reviews
Even the best HVAC company in Essex Fells, NJ has a few unhappy customers. No company gets its right 100% of the time. So if an HVAC company only posts positive reviews on their site, or you fail to see any criticisms or complaints on other review sites, then there is a chance that at least some of the reviews are fake. Customers appreciate transparency and honesty, especially with HVAC contractors.
HVAC Installation in Essex Fells, NJ You Can Depend On
At Air Temp, we appreciate all of our customers and the honest feedback that you provide. We offer HVAC installation in Essex, NJ for residential and commercial properties. Count on us for affordable rates, fast service, and work of the highest quality.
To schedule AC service, call us at 800.969.1232. You can also send a message on our contact page.
About Essex Fells, NJ
The residents of Essex Fells welcomes you to our small community. Our Borough’s history goes back to 1702 when settlers purchased 14,000 acres from the Lenni Lenape Native tribes. The community’s name was derived by combining Essex County with John F. Feel, one of the first land developers in the area. Since then, most of the homes in the area have been custom designed with large lots and beautiful acreage. Essex Fells is proud of our veterans and celebrates all of our residents young and old.